Support
How can we help?
Most questions are answered below. If yours isn’t, send us a message. A real person reads every one, usually within a couple of days.
Common questions
FocusHow do I connect Canvas?
In Focus, go to Settings → Connections → Canvas. You’ll need your school’s Canvas address and an access token, which you can create in Canvas under Account → Settings → New access token. Assignments start arriving on the next sync.
FocusCan I use Focus on my computer?
Yes. Focus runs in any modern browser at projectfocus.avlo.app, on the same account as your iPhone. Changes travel between them as they happen.
FocusA synced assignment has the wrong date.
Focus shows the date Canvas or your calendar gives it. If the source changes, the next sync updates Focus. If it still looks wrong, email us with the course and assignment name and we’ll look into it.
FocusHow do I export or delete my data?
Both are in Settings in Focus. Export gives you a file of everything in your account. Deleting your account removes it and its contents straight away.
NimbusWhy aren’t I getting rain alerts?
Rain and pressure alerts are for your current location, so Nimbus needs notifications turned on and location access. Allow location “Always” to keep alerts working when the app is closed. Rain alerts come once per shower, at most three a day, and are held during quiet hours.
NimbusDo severe weather alerts work outside the US?
Not yet. Severe watches and warnings come from the US National Weather Service, so they cover the United States. Forecasts, air quality and everything else work worldwide.
NimbusDo I need an account?
No. Nimbus works fully without one. Signing in with your Focus account just keeps your places and settings in sync across devices.
Prefer email? Write to support@avlo.app.